Rooftop Royale

Privacy Policy

Last Updated: April 2026

Rooftop Royale ("Company," "we," "us," or "our") is committed to protecting the privacy of our members, guests, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with our website, mobile applications, booking platforms, and rooftop venues. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Information You Provide:

Full name, date of birth, and contact information (email address, phone number, mailing address);
Account credentials, including username and password;
Payment and billing information, including credit or debit card details;
Membership tier selection and preferences;
Reservation and booking details, including venue, date, time, and guest count;
Communications you send to us, including inquiries, feedback, and support requests;
Photo identification submitted for age or identity verification.

Information Collected Automatically:

Device information, including browser type, device type, and device identifiers;
IP address and approximate geographic location;
Usage data, including pages viewed, links clicked, and time spent on our platforms;
Cookies and similar tracking technologies (see Section 6 below).

2. How We Use Your Information

We use the information we collect for the following purposes:

To create, manage, and maintain your membership account;
To process reservations, bookings, and access to rooftop venues;
To process payments and manage billing for membership fees and services;
To communicate with you regarding your account, bookings, and membership status;
To send promotional communications, event invitations, and membership updates (with your consent where required);
To improve and personalize your experience across our venues and platforms;
To enforce our Terms of Use and protect the safety and security of our members and venues;
To comply with legal obligations and respond to lawful requests from public authorities.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf, including payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to use your information only for the purposes of providing services to us.
Venue Partners: When you book access to a partner venue, we may share your name and reservation details with the venue operator to facilitate your visit.
Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Rooftop Royale, our members, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as your membership account is active or as needed to provide you with our services. If you cancel your membership, we will retain your information for a reasonable period thereafter to fulfill legal obligations, resolve disputes, and enforce our agreements. Booking history and transaction records are retained for a minimum of seven (7) years in accordance with applicable financial record-keeping requirements.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through PCI-DSS compliant third-party processors and is not stored on our servers. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You may control cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of our website or booking platform.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you;
The right to request correction of inaccurate or incomplete information;
The right to request deletion of your personal information, subject to certain exceptions;
The right to opt out of promotional email communications at any time by using the unsubscribe link in any marketing email or by contacting us directly;
The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Rooftop Royale. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platforms.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Rooftop Royale
Cleveland, Ohio
Email: privacy@rooftoproyale.com